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No
one takes customer care more seriously than we do at Patriot Health. Aside from
the intense training, every customer care representative places themselves in the
position of a member in need of care and responds accordingly. Technical processes
and plan specifics can be learned, but it is very difficult to alter the genuine
care one person has for another. Caring to this degree is not something that can
be taught, it is inbred in the individual.
Patriot Health’s management intuitively seeks out these individuals during the hiring
process. The character and moral fiber of our customer care representative is of
utmost importance. We make no embellished claims of perfection, nor can we definitively
control the attitudes of participating providers. But what we can do is carefully
assist members in accessing the much needed savings within the various programs
for which we provided customer care.
“Satisfied
customers make us smile, which may explain the bunch of happy faces one might typically
find in the Patriot Health customer care department!” – Robert Hodes, President
and CEO of Cost Containment Group
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