No one takes customer care more seriously than we do at Patriot Health. Aside from the intense training, every customer care representative places themselves in the position of a member in need of care and responds accordingly. Technical processes and plan specifics can be learned, but it is very difficult to alter the genuine care one person has for another. Caring to this degree is not something that can be taught, it is inbred in the individual.  

Patriot Health’s management intuitively seeks out these individuals during the hiring process. The character and moral fiber of our customer care representative is of utmost importance. We make no embellished claims of perfection, nor can we definitively control the attitudes of participating providers. But what we can do is carefully assist members in accessing the much needed savings within the various programs for which we provided customer care.

“Satisfied customers make us smile, which may explain the bunch of happy faces one might typically find in the Patriot Health customer care department!” – Robert Hodes, President and CEO of Cost Containment Group