Aside from comprehensive training, every customer care representative places themselves in the position of a member in need and responds accordingly. Technical processes and plan specifics can be learned, but it is very difficult to teach one to genuinely care for another.   

Patriot Health’s management intuitively seeks out these individuals during the hiring process. The character and moral fiber of our customer care representative is paramount. We make no embellished claims of perfection, nor can we definitively control the attitudes of participating providers. But what we can do is carefully assist members in accessing the much needed benefits within plans and programs for which we provid customer care.

“Satisfied customers make us smile, which may explain the bunch of happy faces one might typically find in the Patriot Health customer care department!” – Robert Hodes, President and CEO of Cost Containment Group